Frequently Asked Questions - Your Wheel Questions Answered

Get instant answers to the most common questions about wheels, fitment, ordering, and more.

🔧 Wheel Fitment & Sizing

Q: How do I know what size wheels fit my vehicle? A: Check your current wheel size (stamped on the wheel), consult your owner's manual, or use our Wheel Size Guide. When in doubt, contact our fitment experts for personalized assistance.

Q: Can I go larger than my stock wheel size? A: Yes! Plus sizing (going 1-3 inches larger) is common. Larger wheels improve handling and appearance but may affect ride comfort. See our Size Guide for details.

Q: What is wheel offset and why does it matter?A: Offset determines how far the wheel sits in or out from your vehicle. Incorrect offset can cause rubbing, handling issues, or premature wear. We ensure proper offset for your vehicle.

Q: Will these wheels fit with my lowered suspension? A: Lowered vehicles may require specific offset and sizing considerations. Contact us with your suspension details for proper fitment guidance.

🛒 Ordering & Shipping

Q: How long does shipping take? A: Standard shipping is 5-7 business days. Expedited options available. Orders over $500 ship free within the continental US.

Q: Do you ship internationally? A: We primarily ship within the US. Contact us for international shipping quotes and availability.

Q: Can I track my order? A: Yes! You'll receive tracking information via email once your order ships.

Q: What if my wheels arrive damaged? A: Inspect packages immediately and report damage within 48 hours. We'll replace damaged items at no cost to you.

💰 Pricing & Payment

Q: Do you offer financing? A: We accept major credit cards and offer financing options through select partners. Contact us for current financing programs.

Q: Are there any hidden fees? A: No hidden fees! Shipping costs are clearly displayed at checkout. Orders over $500 ship free.

Q: Do you price match? A: We strive to offer competitive pricing. Contact us with competitor pricing for consideration.

🔄 Returns & Exchanges

Q: Can I return wheels if they don't fit? A: Yes, unused wheels in original packaging can be returned within 30 days. Customer pays return shipping. See our full Return Policy for details.

Q: What if I ordered the wrong size? A: Contact us immediately. Unused wheels can be exchanged within 30 days (customer pays shipping both ways and any price difference).

Q: Do you accept returns on mounted wheels?A: No, mounted or used wheels cannot be returned unless defective.

🔧 Installation & Maintenance

Q: Do I need professional installation? A: We strongly recommend professional installation for safety and warranty protection. Improper installation can be dangerous and void warranties.

Q: Do you provide installation services? A: We can recommend certified installers in your area. Contact us for local installer referrals.

Q: How do I care for my new wheels? A: Regular cleaning with wheel-specific products, proper torque maintenance, and seasonal protection. See our Care & Maintenance Guide for detailed instructions.

Q: What's the warranty on these wheels? A: Warranty varies by manufacturer. Most structural defects are covered for 1-2 years. Finish warranties vary by wheel type and usage.

🏷️ Product Information

Q: What's the difference between chrome and machined wheels? A: Chrome offers mirror-like brilliance but requires more maintenance. Machined wheels have CNC-cut accents with clear coat protection, offering durability with style.

Q: Are Off Road Monster wheels street legal? A: Yes, all our wheels meet DOT standards for street use while providing off-road capability.

Q: What does "load rating" mean? A: Load rating indicates the maximum weight each wheel can safely support. We ensure all wheels meet or exceed your vehicle's requirements.

Q: Can I mix different wheel brands on my vehicle? A: We don't recommend mixing brands due to potential differences in construction, weight, and performance characteristics.

📞 Customer Service

Q: How can I contact customer service? A: Email, phone, or live chat during business hours (Monday-Friday 8 AM-6 PM EST, Saturday 9 AM-4 PM EST).

Q: Do you offer fitment advice? A: Absolutely! Our experts provide free fitment consultation to ensure you get the perfect wheels for your vehicle.

Q: Can you help me choose the right style? A: Yes! We can recommend wheels based on your vehicle type, driving style, and aesthetic preferences.

🚗 Vehicle-Specific Questions

Q: Do you have wheels for lifted trucks? A: Yes! We carry wheels specifically designed for lifted vehicles with appropriate offset and sizing.

Q: What about wheels for lowered cars? A: We have wheels perfect for lowered vehicles, including proper offset options to avoid clearance issues.

Q: Do you carry OEM replacement wheels? A: We focus on aftermarket upgrades but can help you find OEM-style replacements through our network.

Still Have Questions?

Can't find what you're looking for? Our wheel experts are here to help!

Contact us:

• Email: forgestoneoutdoor@gmail.com
• Phone: 413-612-7384

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