Shipping & Returns - Your Satisfaction Guaranteed

At Stone Forge Auto, we're committed to getting your premium wheels to you quickly and safely. Review our shipping and return policies below.

Shipping Information

📦 Free Shipping

• Free standard shipping on orders over $800
• Applies to continental United States
• Expedited shipping available for additional cost

🚚 Shipping Methods

• Standard Ground: 5-7 business days
• Expedited: 2-3 business days
• Overnight: Next business day (select areas)
• Freight: Large/heavy orders (truck delivery)

📍 Shipping Areas

• Continental US: Standard rates apply
• Alaska/Hawaii: Additional shipping charges
• International: Contact for custom quote

Order Processing

Processing Time: 1-2 business days Cut-off Time: Orders placed before 2 PM EST ship same day Tracking: Provided via email once shippedPackaging: Professional packaging to prevent damage

Return Policy

30-Day Return Window Returns accepted within 30 days of delivery for unused, undamaged wheels in original packaging.

Return Conditions:

• ✅ Wheels must be unused and unmounted
• ✅ Original packaging required
• ✅ All accessories included
• ✅ Return authorization (RMA) required

Non-Returnable Items:

• ❌ Mounted or used wheels
• ❌ Custom or special order wheels
• ❌ Damaged due to improper installation
• ❌ Items over 30 days from delivery

Return Process

Step 1: Contact Us

• Email or call for return authorization
• Provide order number and reason for return

Step 2: Receive RMA

• We'll provide return authorization number
• Includes return shipping instructions

Step 3: Package Securely

• Use original packaging when possible
• Include RMA number on package
• Insure shipment for full value

Step 4: Ship Back

• Customer responsible for return shipping costs
• We recommend insured, trackable shipping

Refund Information

Processing Time: 3-5 business days after receipt Refund Method: Original payment method Inspection Required: All returns inspected before refund Restocking Fee: 15% on special orders (if applicable)

Exchanges

Size/Fitment Exchanges:

• Available within 30 days
• Must be unused condition
• Customer pays shipping both ways
• Price difference applies if upgrading

Damaged/Defective Items

Immediate Action Required:

• Inspect packages upon delivery
• Report damage within 48 hours
• Take photos of damage
• Keep all packaging materials

Our Response:

• Immediate replacement or refund
• We cover all shipping costs
• No restocking fees
• Expedited processing

Warranty Coverage

Manufacturer Defects:

• Covered under manufacturer warranty
• Structural defects covered
• Finish defects covered (conditions apply)
• Installation damage not covered

Special Circumstances

Wrong Item Shipped:

• Our error = free return shipping
• Immediate replacement sent
• No restocking fees

Fitment Issues:

• Verify fitment before ordering
• Consult our size guide
• Contact us for fitment questions
• Returns subject to standard policy

Contact Information

Customer Service Hours: Monday - Friday: 8 AM - 6 PM EST Saturday: 9 AM - 4 PM EST

Contact Methods:

• Email: stoneforgeoutdoor@gmail.com
• Phone: 413-612-7385

Important Notes

• All returns require prior authorization
• Original packaging helps ensure safe return
• Inspect items immediately upon delivery
• Keep tracking information until return processed

Questions? Our customer service team is here to help with any shipping or return questions.